Privacy Policy

Last updated: August 18, 2026

At New World Engineers, accessible from newworldengineers.in, protecting the privacy of our visitors and customers is one of our top priorities. This Privacy Policy document details the types of personal information collected and recorded by New World Engineers and how we use, store, and safeguard it.

If you have additional questions or require more information about our Privacy Policy, please contact us via email at newworldengineers01@gmail.com or phone at +91 9778453849.

1. Information We Collect

We collect personal information necessary to provide prompt and reliable home appliance repair, maintenance, and installation services.

Personal Data Provided directly by You

When you request a service, fill out a contact form, or call us, we may ask for:

Full Name
Contact Information: Phone number(s) and email address
Service Address: Street address, landmark, city, state, and postal code
Service Details: Information regarding your appliances (Washing Machines, Refrigerators, ACs, Microwaves) and repair requirements

Automatic Data Collection (Usage Data)

When you visit our website, certain non-personal information is collected automatically, including:

Internet Protocol (IP) address
Browser type and browser version
Pages visited, date, time of visit, and time spent on those pages
Device type (mobile, tablet, or desktop) and operating system

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, specifically:

To schedule, fulfill, and manage appliance repair service requests
To communicate with you regarding appointments, service updates, and technical support
To send SMS/Email notifications, invoice receipts, and administrative security alerts
To improve our website usability, customer support, and local service coverage
To comply with legal, tax, and regulatory requirements

3. Text Message (SMS) & Communication Policy

We respect your communication preferences regarding SMS and text messages:

Consent: You will only receive transactional SMS updates (appointment reminders, technician dispatch details, or security OTPs) if you opt in or request a service from us.
No Third-Party Sharing: Your mobile number and consent records are treated with absolute confidentiality. We never sell, trade, or share your phone number with third parties or affiliates for marketing purposes.
Opt-Out: You can opt out of non-essential communications at any time by contacting us directly.

4. Cookies and Tracking Technologies

New World Engineers uses cookies to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited.

Essential Cookies: Necessary to deliver core website functionality securely.
Analytics Cookies: Help us understand how visitors interact with our website so we can enhance the user experience.
You can choose to disable cookies through your individual browser options.

5. Data Retention and Security

Retention Period: We retain customer support records, invoice history, and account data for up to 24 months following service completion to handle follow-up warranties, legal compliance, and ongoing support requests.
Data Security: We implement industry-standard administrative and technical security measures to prevent unauthorized access, alteration, or disclosure of your personal data.

6. Your Data Protection Rights

Under applicable privacy regulations, you are entitled to the following rights:

Right to Access: You may request copies of your personal data held by us.
Right to Correction: You may request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: You may request that we delete your personal data from our active databases, subject to certain legal retention exceptions.

7. Contact Information

For any privacy-related inquiries, data requests, or service questions, please reach out to us:

Business Name: New World Engineers
Service Address: GVXJ+JRQ, Kallingal Rd, Kulathoor, Kazhakkoottam, Thiruvananthapuram, Kerala 695583
Phone Numbers: +91 9778453849 | +91 7736260183
Email: newworldengineers01@gmail.com
Website: newworldengineers.in